Return & Exchange

At Yoovika  our Quality Team check defects and do packaging before shipping any product to Customer. So our team works hard to make sure that there is no defect in our Articles. However it may so happen due to some reason you would like exchange the product please follow these guidelines

1. Return Policy

• Items must be unused, not altered and unwashed for hygiene reasons.

• Products should be with tags intact. Items without original tags will not be accepted.

• Return/Exchange requests must be raised within 2 days of receiving the product.

• Approved return/exchange requests will have the product picked up within 5-7 days..

• Products bought during sales are non-refundable.

• If the product or packaging is damaged, take pictures and refuse the package and email support@yoovika.com with your Order ID. A replacement will be issued at no additional cost.

• Shipping and COD charges are non-refundable.

• For damaged/incorrect/incomplete orders, email support@yoovika.com within 48 hours of receiving the order with your Order ID and an image/video of the defect/item. A replacement or refund will be issued after pickup.

• Products must pass a quality check after being received with tags.

• If pickup service is unavailable at your location, you must self-ship the product. A maximum of 150 INR will be issued as a discount coupon for reverse shipping which can be used in your next purchase.

• Include order details and complete shipping address on the return packet:

  • Order Number

  • Name used while placing the order

  • Please take a proper video of product at the time of opening it. It will help us to determine if any claim is genuine or not.